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Frequently asked questions
Shipping & delivery
Designing, printing and shipping usually takes 3-6 working days. Before you add your product to the shopping cart, you will see the estimated delivery time below the “Add to cart” button.
We ship to Germany, Austria and Switzerland
We offer free shipping on ALL orders.
Under the button “Add to cart” you will see your estimated delivery time and you will be notified by email when your package is shipped. If you cannot find the message, please check your spam folder.
Once your parcel has left our production facility, it always takes a little while for the parcel to be processed by the shipping service provider and you will see the delivery date in the tracking system after 1-2 days.
Order
To order a product, follow these steps:
- Go to zimeo.co.
- Select your desired product.
- Customize it according to your preferences.
- Check the preview and click on "Add to cart".
- Click on "Proceed to checkout".
Fill in the required fields and complete the payment process. You will receive an order confirmation via email afterward.
You can choose to pay via PayPal, Google Pay, Amazon Pay, VISA, Mastercard, Maestro, American Express, Klarna invoice and Klarna instant bank transfer. To process your order securely, all your data is SSL-encrypted.
If you are unable to complete your order, please follow these steps:
1. reload the page or try to complete your order using a different browser.
2. please check if you have filled in all required fields correctly. if it still does not work, please contact our support at support@zimeo.co. We will be happy to help you!
No, we do not include the invoices in the parcel. So you can send the parcel directly to the person who should receive it. 🎁
Changes & returns
In order to guarantee delivery before Christmas, it is currently not possible to change or cancel your order and the canvases will be forwarded to production as soon as the order is placed so that they can be printed as quickly as possible.
Personalized products are excluded from return by law.
This should not happen! Please send us an email to support@zimeo.co and send us a picture of your damaged product. We will then check your request immediately and get back to you. 😊
Contact
The best way to reach us is by e-mail at support@zimeo.co
We are an owner-managed company based in Eschborn, near Frankfurt am Main.
Address Company headquarters:
JS E-Commerce GmbH
Kölner Straße 3
65760 EschbornGermany