Privacy policy

JS E-Commerce GmbH takes the protection of your personal information seriously. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, place an order, contact us or use our services.

This Privacy Policy applies to the online shop operated by:

JS E-Commerce GmbH
Kölner Straße 3
65760 Eschborn
Germany
E-mail: support@zimeo.co

1. General information

When you use our website, personal information may be collected and processed. Personal information means any information that identifies, relates to, describes, can reasonably be associated with, or could reasonably be linked to an identified or identifiable person.

We process personal information only where this is necessary for operating our website, processing orders, providing customer support, communicating with customers, improving our services, fulfilling legal obligations or pursuing legitimate business interests.

2. Information collected when visiting our website

When you visit our website, certain technical information is automatically transmitted by your browser to our server or hosting provider. This information may include:

the page visited
date and time of access
amount of data transmitted
source or referring website
browser type and version
operating system
IP address, where applicable in anonymized form

This information is collected to display the website properly, maintain website security, prevent misuse, analyze technical errors and improve the performance of our website.

3. Information you provide to us

We may collect personal information when you interact with our website or services, including when you:

place an order
create or use a customer account
subscribe to a newsletter
fill out a form
contact customer support
use live chat
open a support ticket
respond to a survey
submit information through the website

Depending on the specific interaction, the personal information collected may include:

name
e-mail address
billing address
shipping address
telephone number
payment information
order details
customer service messages
information you provide for customized or personalized products
other information you voluntarily provide

4. How we use personal information

We may use the personal information we collect for the following purposes:

to process and fulfill orders
to deliver products
to provide customer service
to respond to inquiries by e-mail, phone, live chat or support ticket
to process payments
to personalize your shopping experience
to improve our website and services
to provide product recommendations or relevant content
to administer promotions, surveys or other website features
to ask for product or service reviews
to send order-related information
to send newsletters or marketing communications where permitted
to prevent fraud, misuse or security incidents
to comply with legal obligations
to enforce our rights and agreements

5. Protection of personal information

We use appropriate technical and organizational security measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

Our website may be scanned for security vulnerabilities and malware. Sensitive information, including payment-related information, is transmitted using Secure Socket Layer technology or comparable encryption methods where available.

Payment transactions are processed through external payment providers. We do not store or process full payment card details on our own servers.

Access to personal information is limited to persons who need the information for business or operational purposes and who are required to treat such information confidentially.

6. Cookies and similar technologies

Our website may use cookies and similar technologies. Cookies are small text files stored on your device when you visit a website.

Cookies may be used to:

enable basic website functions
remember items in the shopping cart
save settings
improve website usability
analyze website traffic
measure advertising performance
personalize content or advertisements
prevent fraud and misuse

Some cookies are deleted after the browser session ends. Other cookies remain stored on your device for a longer period and may allow us or third-party providers to recognize your browser during future visits.

You can configure your browser to notify you before cookies are set, to accept cookies only in certain cases, to block cookies generally or to delete stored cookies. If cookies are disabled, some functions of our website may be limited.

Browser cookie settings can usually be managed through the help or settings menu of your browser.

7. Transfer of personal information

We do not sell personal information in the ordinary meaning of the word.

We may share personal information with service providers and business partners where this is necessary to operate our website, process orders, deliver products, process payments, provide customer support, perform marketing services, analyze website usage or comply with legal obligations.

Such recipients may include:

hosting providers
IT service providers
payment service providers
shipping providers
fulfillment partners
customer support providers
marketing service providers
analytics providers
security service providers
legal or tax advisors, where necessary

Where we share personal information with service providers, this is done only to the extent necessary for the respective purpose.

We may also disclose personal information if required by law, court order, government request or if disclosure is necessary to protect our rights, customers, website, business or others.

8. International data transfers

Some service providers may process personal information outside your country of residence, including in the United States or other countries.

Where personal information is transferred internationally, we take appropriate steps to ensure that the data is handled securely and in accordance with this Privacy Policy and applicable data protection requirements.

9. E-mail marketing and newsletters

If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may use your e-mail address to send you promotional e-mails, product information, offers or updates.

You can unsubscribe from marketing e-mails at any time by using the unsubscribe link in the e-mail or by contacting us.

After unsubscribing, your e-mail address will be removed from the newsletter mailing list unless continued storage is permitted or required by law.

We may also send transactional e-mails related to your order, customer account, payment, delivery or customer service requests. These e-mails are not marketing e-mails and may be necessary to complete your transaction or respond to your request.

10. Order processing

When you place an order, we collect and process personal information necessary to process and fulfill the order.

This may include:

name
billing address
shipping address
e-mail address
phone number
order details
payment details
product customization details, where applicable

We may transfer necessary order information to shipping providers, payment providers and other service providers involved in fulfilling the order.

11. Shipping providers

For delivery purposes, we may share the recipient’s name and delivery address with the shipping provider.

If you have given consent or if it is necessary for delivery coordination, we may also share your e-mail address and/or telephone number with the shipping provider so that you can receive delivery notifications or coordinate delivery.

The following shipping providers may be used:

DHL

If delivery is carried out by DHL International GmbH, Charles-de-Gaulle-Straße 20, 53113 Bonn, Germany, necessary delivery data may be transferred to DHL. If you consent to shipment notifications or delivery coordination, your e-mail address may also be transferred.

DHL privacy information is available at:
https://www.logistics.dhl/us-en/home/footer/local-privacy-notice.html

DHL Express

If delivery is carried out by DHL Express Germany GmbH, Heinrich-Brüning-Str. 5, 53113 Bonn, Germany, necessary delivery data may be transferred to DHL Express. If you consent to shipment notifications or delivery coordination, your e-mail address and/or telephone number may also be transferred.

FedEx

If delivery is carried out by FedEx Corporation, 1000 Ridgeway Loop Road, Ste 600, Memphis, USA, necessary delivery data may be transferred to FedEx. If you consent to shipment notifications or delivery coordination, your e-mail address may also be transferred.

FedEx privacy information is available at:
https://www.fedex.com/en-us/trust-center.html

Hermes

If delivery is carried out by Hermes LLC, 8600 West Bryn Ave, Chicago, IL 60631, USA, necessary delivery data may be transferred to Hermes. If you consent to shipment notifications or delivery coordination, your e-mail address may also be transferred.

Hermes privacy information is available at:
https://www.hermesworld.com/en/data-protection/

UPS

If delivery is carried out by UPS, 55 Glenlake Pkwy NE, Atlanta, GA 30328, United States, necessary delivery data may be transferred to UPS. If you consent to shipment notifications or delivery coordination, your e-mail address may also be transferred.

UPS privacy information is available at:
https://www.ups.com/us/en/help-center/legal-terms-conditions/privacy-notice.page

You may revoke consent to shipment notifications for future deliveries at any time by contacting us or the relevant shipping provider.

12. Payment providers

To process payments, payment information may be transferred to the selected payment provider. The payment provider is responsible for processing payment information according to its own privacy terms.

The following payment providers may be used:

PayPal

If payment is made through PayPal, payment data is processed by PayPal.

PayPal privacy information is available at:
https://www.paypal.com/us/webapps/mpp/ua/privacy-full

13. Videos and embedded content

Our website may include embedded videos or content from third-party providers. When you access a page containing embedded content, data may be transmitted to the respective provider.

14. Vimeo

Our website may embed videos from Vimeo, provided by Vimeo.com, Inc., 330 West 34th Street, 10th Floor, New York, NY 10001, USA.

When you access a page containing a Vimeo video, your browser may establish a connection to Vimeo servers. Vimeo may receive information that your browser accessed the corresponding page of our website, including your IP address.

If you are logged into Vimeo, Vimeo may associate your visit with your Vimeo account. If you interact with the video, such as by pressing the play button, this interaction may also be transmitted to Vimeo.

Vimeo privacy information is available at:
https://vimeo.com/privacy

15. YouTube

Our website may embed videos from YouTube.

When embedded YouTube videos are displayed or played, data may be transmitted to YouTube or Google. We may use YouTube’s extended data protection mode where available. According to YouTube, this mode means that information about visitors is stored only when the video playback function is started.

When a YouTube video is played, YouTube may place cookies or similar technologies to collect information about user behavior, video statistics, usability or prevention of misuse.

If you are logged into your Google account, your interaction with the video may be associated with your account. To prevent this, you should log out before playing embedded videos.

Google privacy information is available at:
https://www.google.com/policies/privacy/

16. Online marketing and advertising

We may use online marketing and advertising services to promote our products, measure advertising performance and improve the relevance of advertisements.

These services may use cookies, pixels, tags or similar technologies. Depending on the service, information such as IP address, browser information, device information, website interactions, clicks, conversions or order-related events may be processed.

17. Google Ads Conversion Tracking

We may use Google Ads Conversion Tracking. This service helps us determine whether users who clicked on a Google advertisement completed certain actions on our website, such as placing an order.

When a user clicks on a Google ad, a conversion tracking cookie may be stored. These cookies are generally not used for personal identification. The information collected is used to create conversion statistics.

Google privacy information is available at:
https://policies.google.com/privacy

18. Google AdSense

We may use Google AdSense. Google may use cookies to display advertisements based on visits to our website or other websites.

Users may manage interest-based advertising through Google Ads settings:
https://www.google.com/ads/preferences/

19. Google Display Network Impression Reporting

We may use Google Display Network Impression Reporting to measure the performance of advertisements and understand user interactions with ads.

Users may manage advertising preferences through Google Ads settings or opt-out tools provided by Google.

20. Google Marketing Platform

We may use Google Marketing Platform, formerly DoubleClick. This tool may use cookies to display relevant ads, improve campaign reporting and prevent the same advertisement from being shown repeatedly.

Google may use cookie IDs to measure ad impressions, clicks and conversions. When using this service, your browser may establish a connection to Google servers.

Google privacy information is available at:
https://policies.google.com/privacy

21. Meta Pixel

We may use Meta Pixel from Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland.

Meta Pixel may help us measure the effectiveness of ads shown on Facebook or Instagram and display ads to users who may be interested in our products.

If you click on one of our ads or visit certain pages on our website, Meta may process related data. This may allow Meta to associate website interactions with a Facebook or Instagram account, depending on your settings and login status.

The data available to us is generally aggregated and does not allow us to directly identify individual users.

Meta privacy information is available at:
https://www.facebook.com/about/privacy/

22. Microsoft Advertising

We may use Microsoft Advertising. Microsoft may place cookies if you reach our website through a Microsoft advertisement.

These cookies may help measure whether a user clicked on an ad and completed an action on our website. The information is used to create conversion statistics. We do not receive information that directly identifies individual users.

Microsoft privacy information is available at:
https://privacy.microsoft.com/en-gb/privacystatement

23. Microsoft Advertising Universal Event Tracking

We may use Microsoft Advertising Universal Event Tracking. A tag may be placed on our website to interact with Microsoft cookies and measure user behavior on our website.

This helps us evaluate predefined goals, such as purchases or leads, and improve the relevance of our advertising.

Microsoft privacy information is available at:
https://privacy.microsoft.com/en-gb/privacystatement

24. Google Enhanced Conversion Tracking

We may use Google Enhanced Conversion Tracking to better measure the effectiveness of our online advertising campaigns.

Enhanced Conversion Tracking may help us understand whether users complete actions such as purchases or form submissions after interacting with a Google advertisement.

This service may involve cookies, tracking pixels or similar technologies. Information such as IP address, browser data and user behavior information may be processed. The information is used to improve advertising measurement and campaign optimization.

Google may process data on servers in the United States. Google privacy information is available at:
https://policies.google.com/privacy

Users can manage Google advertising settings here:
https://www.google.com/ads/preferences/

Users can also use Google Analytics opt-out tools where available:
https://tools.google.com/dlpage/gaoptout

25. Remarketing services

We may use remarketing services to show relevant advertisements to users who have previously visited our website or interacted with our products.

Remarketing services may use cookies or similar technologies to recognize a browser or device and display interest-based advertising.

26. AdRoll

We may use AdRoll remarketing, provided by Semantic Sugar, Inc.

AdRoll opt-out information is available at:
https://info.evidon.com/pub_info/573?v=1&nt=1&nw=false

AdRoll privacy information is available at:
https://www.adroll.com/about/privacy

27. AppNexus

We may use AppNexus remarketing, provided by AppNexus Inc.

Opt-out information is available at:
https://www.appnexus.com/platform-privacy-policy#choices

Privacy information is available at:
https://www.appnexus.com/platform-privacy-policy

28. Facebook remarketing

We may use Facebook remarketing services. Facebook may use information about your interaction with our website to display interest-based advertisements.

Information about Facebook interest-based advertising is available at:
https://www.facebook.com/help/164968693837950

Facebook opt-out information is available at:
https://www.facebook.com/help/568137493302217

Facebook privacy information is available at:
https://www.facebook.com/privacy/explanation

29. Google Ads remarketing

We may use Google Ads remarketing. This allows us to show ads to users who have previously visited our website.

Users can manage Google advertising settings here:
https://www.google.com/settings/ads

Google also provides an opt-out browser add-on:
https://tools.google.com/dlpage/gaoptout

Google privacy information is available at:
https://policies.google.com/privacy

30. Microsoft Advertising Retargeting

We may use Microsoft Advertising Retargeting. Microsoft may place cookies if you reach our website through a Microsoft Bing advertisement.

These cookies may be used to measure whether users clicked an ad and reached a conversion page. The data is used to create conversion statistics and improve advertising.

Microsoft Advertising privacy information is available at:
https://about.ads.microsoft.com/en-gb/resources/policies/microsoft-advertising-privacy-policy

31. Perfect Audience

We may use Perfect Audience remarketing, provided by NowSpots Inc.

Opt-out information is available at:
https://pixel.prfct.co/coo
https://ib.adnxs.com/optout

Privacy information is available at:
https://www.perfectaudience.com/privacy/index.html

32. Pinterest remarketing

We may use Pinterest remarketing, provided by Pinterest Inc.

Users may opt out of interest-based ads through browser settings or Pinterest instructions:
https://help.pinterest.com/en/articles/personalization-and-data

Pinterest privacy information is available at:
https://about.pinterest.com/en/privacy-policy

33. X remarketing

We may use remarketing services provided by X Corp.

Opt-out information is available at:
https://support.twitter.com/articles/20170405

Privacy information is available at:
https://twitter.com/privacy

34. Web analytics

We may use web analytics services to understand how visitors use our website, improve usability, analyze marketing performance and optimize our services.

35. Google Analytics

We may use Google Analytics and related cookies, including first-party and third-party cookies. These technologies may help us analyze user interactions with our website, advertising impressions and other advertising-related functions.

Users may manage Google advertising settings here:
https://www.google.com/ads/preferences/

Users may also use Google Analytics opt-out tools where available:
https://tools.google.com/dlpage/gaoptout

36. Hotjar

We may use Hotjar, provided by Hotjar Ltd, Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta.

Hotjar may use cookies or similar technologies to collect pseudonymized visitor data, including device information, IP address and browser information. This data may be used to analyze user behavior on our website and create pseudonymized user profiles.

Hotjar may provide heatmaps and similar analyses showing interactions with website content, such as scrolling, clicks, mouse movements or time spent on pages.

37. California Online Privacy Protection Act

We comply with the California Online Privacy Protection Act where applicable.

Our website does not currently respond to “Do Not Track” browser signals.

38. Fair Information Practices

If a data breach occurs, we will take appropriate responsive action. Where required, affected users will be notified by e-mail within 7 business days.

We also recognize the principle that individuals should have the ability to pursue rights against data collectors and processors that fail to comply with applicable law.

39. CAN-SPAM Act

We comply with the CAN-SPAM Act where applicable.

We may collect your e-mail address to:

send information
respond to inquiries or customer service requests
process orders
send order updates
send information related to products or services
send marketing communications where permitted

For commercial e-mails, we aim to:

avoid false or misleading subject lines
identify commercial messages where required
include our physical business address
monitor third-party e-mail marketing providers where used
honor unsubscribe requests promptly

You may unsubscribe from marketing e-mails by following the instructions included in the e-mail.

40. Children’s privacy

Our website and services are not directed to persons under the age of 18.

We do not knowingly collect personally identifiable information from children under the age of 18. If a parent or guardian becomes aware that a child has provided us with personal information, they should contact us.

If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete that information.

41. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page. Where required, we may notify users by e-mail or through a prominent notice on our website before changes take effect.

You should review this Privacy Policy periodically for updates.

42. California Consumer Privacy Act information

If you are a California resident, you may have certain rights under the California Consumer Privacy Act or other applicable California privacy laws.

These rights may include:

the right to know what categories of personal information we collect
the right to know how and why we use personal information
the right to request disclosure of personal information collected about you
the right to request deletion of personal information, subject to legal exceptions
the right to opt out of certain transfers or disclosures of personal information where applicable
the right not to be discriminated against for exercising applicable privacy rights

There may be exceptions to these rights, for example where personal information is needed to complete a transaction, detect security incidents, comply with legal obligations, exercise free speech or establish, exercise or defend legal claims.

43. Contact

For questions about this Privacy Policy or the processing of your personal information, you can contact us at:

JS E-Commerce GmbH
Kölner Straße 3
65760 Eschborn
Germany
E-mail: support@zimeo.co

Privacy policy

1. General information

2. Information collected when visiting our website

3. Information you provide to us

4. How we use personal information

5. Protection of personal information

6. Cookies and similar technologies

7. Transfer of personal information

8. International data transfers

9. E-mail marketing and newsletters

10. Order processing

11. Shipping providers

DHL

DHL Express

FedEx

Hermes

UPS

12. Payment providers

2Checkout

Apple Store In-App Payments

Google Play In-App Payments

PayPal

13. Videos and embedded content

14. Vimeo

15. YouTube

16. Online marketing and advertising

17. Google Ads Conversion Tracking

18. Google AdSense

19. Google Display Network Impression Reporting

20. Google Marketing Platform

21. Meta Pixel

22. Microsoft Advertising

23. Microsoft Advertising Universal Event Tracking

24. Google Enhanced Conversion Tracking

25. Remarketing services

26. AdRoll

27. AppNexus

28. Facebook remarketing

29. Google Ads remarketing

30. Microsoft Advertising Retargeting

31. Perfect Audience

32. Pinterest remarketing

33. X remarketing

34. Web analytics

35. Google Analytics

36. Hotjar

37. California Online Privacy Protection Act

38. Fair Information Practices

39. CAN-SPAM Act

40. Children’s privacy

41. Changes to this Privacy Policy

42. California Consumer Privacy Act information

43. Contact